Six Point Customer Satisfaction Guarantee
When choosing a spa company it’s crucial to look at the long-term. Penguin Spa is committed to your complete satisfaction. Our staff will strive to meet this commitment and make your spa experience pleasurable.
We believe that PROMISES MADE should be PROMISES KEPT.
30 Day Money Back Guarantee
If within the first 30 days of delivery you are not satisfied with your new spa, Penguin Spa will refund the purchase price of the spa less a 10% restocking fee. Delivery charges, finance charges, construction, electrical, crane fees, water or any other costs incurred by the buyer are not included in any refund.
When you have a need for service, we guarantee to respond within 48 hours or less to meet that need.
30 Day Spa Exchange Guarantee
If within the first 30 days you decide that another model would better meet your needs, Penguin Spa will exchange the spa and apply the full purchase price to the exchange. If the exchange is less in price than the original spa,
Penguin Spa will refund the difference.
If within 90 days of the date of purchase you see Penguin Spa advertise the same model at a lower price,
Penguin Spa will refund the difference back to you.
(Not valid with floor models, used models or close-outs)
Courtesy Discount Card
Upon delivery of your spa, you will receive a 10% courtesy discount card applicable for all spa related merchandise.
Upon delivery, Penguin Spa will educate you on spa operation and proper water care.